When Things Go Wrong

“Things will always go wrong in complex construction. What I appreciated about Shelter was how everyone was able to hold up the problem in full view for scrutiny, without wasting time blaming anyone. That let everyone dig in and come up with creative solutions.”

“Things always go wrong; there is no escape from Murphy’s law. What was most impressive was Shelter’s invariable acceptance of responsibility, its determination always to get it right in the end, and to keep its collective eye firmly fixed on the goal of building the house within budget.”

“With the unique character of Shelter’s homes it is inevitable that problem solving is among the most challenging responsibilities of the Shelter staff. The ability to find elegant yet practical and cost-effective solutions is Shelter’s greatest asset.”